Rider Info & FAQs
- How do I ride Lexpress?
Routes B, and C begin and end at Depot Square.
Route A1 begins at Depot Square and becomes Route A2 as it passes the MBTA stop in front of the Crafty Yankee (across the street from Depot Square) and ends in Depot Square.
Boarding Lexpress outside of Town Center
Lexpress stops on demand anywhere along the route, except in Town Center. The locations and times listed in the schedule are there to help you determine when the bus will arrive in the general area. Riders can board anywhere along the route by standing on the side of the road the bus is traveling and waving to the driver. Make sure you are waiting in a safe and visible area, and be 5 minutes early to allow for variable traffic. Vehicles cannot stop on Middlesex Turnpike, but you can ask the driver to pull into the lot for a business that is on the route (Wegmans, Barnes & Noble, Best Buy, etc).
Boarding Lexpress in Town Center
In Lexington Town Center (between the Minuteman statue and Woburn Street), Lexpress can only stop at MBTA stops, on Grant st, and in Depot Square. Make sure to wave at the driver as they approach, so they know to stop for you!
- How do I get off the bus?
Before you reach your stop, pull the stop cord on the wall near the window or tell the driver where you want to get off. If asking the driver to detour off-route (for example, pulling in to the Best Buy parking lot), please make the request when you board. Remain in your seat until the bus has come to a complete stop, and cross the street behind the bus.
- How do I know if service is interrupted or delayed?
Please check the alerts on our Ride Systems app, tracker.lexpress.us, or check our Twitter account @LexpressBus for the most up-to-date information and alerts. You can also call 781-861-1210 for information.
We strive to provide all scheduled service, but sometimes have to cancel service in extreme conditions.
- Is there an app to track buses in real-time?
Yes! Download the free Ride Systems app on your smartphone for the Lexpress bus service. You can also view the GPS tracker in a browser window.
- When does the Lexpress run?
Lexpress operates Monday - Friday from 7:30 AM to 7:30 PM. Lexpress does not run on weekends or most Town Holidays. If a holiday falls on a weekend, holidays are observed on the closest weekday. Service is often shortened on Christmas Eve and New Year's Eve. Check for service alerts on our bus tracker and follow us on Twitter for the most recent updates!
- How do I pay to use the bus?
Riders have the option to pay cash on board or purchase discounted passes in advance. See our fares page for more details. Please note:
- Cash fares must be in exact change only. Bus operators do not carry cash and cannot make change.
- Annual passes run from July 1 to June 30.
- Can I take my bike on Lexpress?
Yes! Every Lexpress bus is equipped with a bike rack in the front that can hold two bikes. Bikes are not allowed inside buses unless they can collapse to the size of a standard piece of luggage. Lexpress and MBTA buses have the same kind of racks, so you and your bike can adventure all over the Boston area! Check out this photo guide or short video for instructions on using this style of rack.
- What do I do if I lose something on Lexpress?
Lost items are typically kept on the bus until the following day. Call the office at 781-861-1210 to see if it's been found and returned to the Lexpress Office. All lost and found items turned in are kept at the Community Center located at 39 Marrett Road, Lexington. You can also check out #LeftOnLexpress to see if something turns up!
- Does Lexpress run on weekends?
No, there is no Lexpress service on Saturdays, Sundays or legal holidays.
- Does Lexpress go to Alewife Station?
No, but you have 3 other options:
- Does Lexpress go to the Burlington Mall?
Yes, Lexpress Route B leaves Depot Square at 30 minutes past the hour and arrives at the Mall 51 minutes past the hour. The Lexpress mall stop is located (currently) by Pepe's Pizza. As the Mall undergoes redevelopment, the stop may move to a new transit hub near Legal Seafoods on the other side of the Mall.
- Can I take a stroller, carriage, or cart on Lexpress?
Yes! Please be courteous to your fellow passengers and fold your stroller or carriage and move it out of the aisle (if possible). Riders with wheelchairs or other mobility devices have priority access to the accessible seating area.
- Are Lexpress buses wheelchair accessible?
All Lexpress buses are ADA compliant and come equipped with wheelchair lifts. The maximum lift capacity is 1,000lbs. The lift's clear platform is 30" wide by 54" long. There is room for 2 wheelchairs per bus.
- Are animals allowed on Lexpress?
Service animals are allowed on Lexpress at all times.
During off-peak hours (8:30 am to 2:30 pm), small domestic animals carried in lap-sized containers are allowed at the discretion of Lexpress vehicle operators. Animals must be properly leashed or contained, and must not annoy riders. Riders with allergies must be considered. The carrier must be out of the way of exits, and cannot take up a seat.
- Can I eat or drink on Lexpress?
You may drink a non-alcoholic beverage on Lexpress as long as it is in a sealed container. Eating is not permitted.
- May I take photos or video on Lexpress?
You may take photographic or video images of Lexpress, but are prohibited from interfering with the free flow of passengers, disrupting service in any manner, or interfering with any transportation activity while taking images. Have a great shot? We'd love to feature it! Email Lexpress. Any person wishing to take images for any type of commercial purpose or use, (e.g., movies, commercials, trade publications, etc.) must first obtain permission from the Town.