A Call Center at the DPW operations receives requests 24 hours a day. The phone number to report street light outages is 781-274-8388. You may also report street light outages by email to email@example.com. Calls are handled and repairs made in the order in which they are received by date and/or whether or not the call is emergency in nature.
The Forestry Division Staff performs the initial inspection and then repairs bulbs and sensors. The average time to inspect and repair an outage once it is called into the Call Center is 7 to 14 days. If the repair requires electrical work, the contractor's response time could be an additional 7 to 14 days.
Requests for new streetlights need to be mailed or emailed to the Public Works Director. Each request will be reviewed and forwarded to the Select Board for approval.